Terms & conditions

General Terms and Conditions (GTC)

of Homestaging vom See eG, operating under the brand “SILCORA Homes” (hereinafter referred to as the “Provider”)

for the short-term provision of apartments for accommodation / temporary rental

Version date: 01.02.2026

Provider / Legal notice:

Homestaging vom See eG | Mühlenweg 23 | 88633 Heiligenberg |

Tel. +49 160 95851786 | kontakt@silcora.de |

Legal form: registered cooperative (eG) | Executive Board: Isabell Adolph

Cooperative register number: Local Court Freiburg i.Br. | GnR 700227

VAT ID: DE457483568 Tax Office Überlingen

Member of the auditing association: Deutschen Interessenverband der Kleingenossenschaften e.V |

Peiner Landstraße 217 | 31135 Hildesheim | www.divk.de

§ 1 Scope of application

  1. These GTC apply to contracts for the rental provision of apartments for accommodation / temporary rental as well as all related services of the Provider.
  2. Deviating terms of the guest shall only apply if the Provider expressly confirms their validity in text form.
  3. For bookings via third-party platforms, their terms shall additionally apply; these GTC shall also apply insofar as platform rules are not conclusive and mandatory law does not provide otherwise.

§ 2 Conclusion of contract, contracting parties, duty to review, booking authorization

  1. The contract is concluded when the Provider confirms the booking or accepts an instant booking.
  2. The contracting parties are the Provider and the guest. If a third party books for the guest, that third party shall be jointly and severally liable together with the guest, insofar as this has been declared or follows from the circumstances.
  3. The guest must review the booking confirmation without undue delay; obvious discrepancies must be notified within 24 hours, otherwise the content shall be deemed agreed.
  4. The booking person must be of legal age (at least 18 years old) and be personally present throughout the entire stay. Bookings for third parties (“third-party bookings”) are only permitted with the Provider’s prior consent in text form. The Provider is entitled to request appropriate proof of age and identity.

§ 3 Services, prices, payment, visitor’s tax / tourism levy

  1. The Provider shall make the booked accommodation available for the agreed period and provide the agreed services.
  2. The guest shall pay the agreed prices as well as additional services (e.g. final cleaning, pet fee, late check-in/out, deposit, flat-rate damage charges).
  3. Unless otherwise agreed, payments are due before arrival. The Provider may refuse the release of keys / access until payment has been made in full.
  4. Set-off is only permitted with claims that are undisputed or have been finally adjudicated.
  5. If a visitor’s tax / tourism levy is applicable in the relevant municipality, the guest is obliged to pay it in addition to the accommodation price. The Provider is entitled and – where applicable – obliged to collect and remit the levy on behalf of the municipality. The amount shall be based on the applicable municipal by-law; the levy may be shown and charged separately.

§ 4 Occupancy / number of persons, consent, additional booking, verification

  1. The accommodation may only be occupied by the number of persons stated in the booking confirmation.
  2. A higher occupancy is only permitted with the Provider’s prior consent and may be subject to a charge; consent and surcharge may be processed as an additional service within the booking / check-in process.
  3. The Provider is entitled to verify compliance with the booked number of persons within the legally permissible scope (e.g. check-in process, access logs of a smart lock, non-invasive sensors pursuant to § 10).

§ 5 House rules, quiet hours, parties, waste, condition on departure, access

  1. The guest must treat the accommodation and inventory with care and comply with the house rules. Parties / events are prohibited.
  2. Quiet hours apply from 22:00 to 07:00 (unless the house rules / homeowners’ association provide otherwise). During this time, particular consideration must be shown.
  3. In the event of significant or repeated violations, the Provider may terminate the contract extraordinarily after issuing a warning; further claims remain unaffected.
  4. Upon departure, the accommodation must be left swept clean. Dishes must be washed and put away, food leftovers must be disposed of, and waste must be separated / disposed of in the designated bins in accordance with the house rules. In the event of excessive soiling or improper waste disposal, the Provider reserves the right to charge additional cleaning costs.
  5. The Provider or its agents are entitled to enter the accommodation in the event of imminent danger (e.g. water / fire damage), to avert significant disturbances (e.g. justified suspicion of a party / violations), or to carry out urgent repairs. Where possible, the guest will be informed in advance. For stays longer than 7 nights, the Provider may, after prior notice, require access for interim cleaning / inspection insofar as this is necessary for the maintenance of the property.

§ 6 Smoking ban – flat-rate damages & alarm costs

  1. Smoking is strictly prohibited in the accommodation. This includes tobacco, e-cigarettes / vapes, shisha, heated tobacco products, cannabis, and comparable products.
  2. In the event of a violation, the guest owes flat-rate damages in the amount of EUR 280.00. The guest remains entitled to prove that no damage or substantially lower damage has occurred; the Provider remains entitled to prove higher damage (e.g. special cleaning, replacement of textiles, loss of revenue).
  3. If the guest’s conduct (in particular smoking, tampering with detectors, improper use of devices) triggers a fire alarm or requires a fire brigade deployment, the guest shall bear all resulting costs (deployment / consequential costs, restoration of operating condition), insofar as the guest is responsible for such conduct.
  4. If the accommodation cannot be rented out the next day due to a strong smell of smoke, an additional night may be charged at the applicable rate, insofar as the guest is responsible for this.
  5. In the event of significant / continued violations, the Provider is entitled to extraordinary termination.

§ 7 Animals

  1. Animals are only permitted in previously approved exceptional cases (text form) and subject to a charge (fee according to booking / price list).
  2. If animals are accommodated without approval, the Provider may charge a cleaning fee in addition to further claims, at least EUR 50.00 and up to a maximum of EUR 200.00, and / or terminate the contract extraordinarily.

§ 8 Registration / identity document data, identity

  1. The guest is obliged to provide the identity / ID data required for the performance of the contract within the check-in process (e.g. name, address, date of birth, ID number), insofar as legally permissible. The Provider may refuse access until such information has been provided.
  2. Manifestly false information regarding identity may lead to extraordinary termination. The Provider reserves the right to consider legal action in cases of suspected identity misuse.

§ 9 Inventory / ownership, removal, liability of the guest

  1. All items in the accommodation (furniture, appliances, kitchen / bathroom inventory, textiles, decoration, technology, etc.) are the property of the Provider or the respective owner / operator and are not covered by the accommodation fee.
  2. The guest shall be fully liable for loss / removal as well as damage to inventory, insofar as the guest or persons attributable to the guest’s sphere of responsibility (co-travellers / visitors) are responsible.
  3. Missing or damaged items shall be charged at replacement value (including procurement / shipping / labor costs).
  4. In the event of suspected removal or intentional damage, the Provider reserves the right to examine the matter legally and, if appropriate, report it to the authorities.

§ 10 Electronic monitoring & Wi-Fi logging – data protection

  1. To protect the accommodation, ensure compliance with the house rules, and prevent damage, the Provider uses non-invasive sensors. Data recorded includes, among other things, noise levels (dB values only), smoke indicators, temperature and humidity, as well as occupancy indicators.
  2. No indoor cameras and no audio recordings are used.
  3. Reference values for noise levels: max. 75 dB during the day, max. 70 dB at night, in each case taking into account the quiet hours (§ 5).
  4. When using the provided Wi-Fi / network, connection data may be processed for security and abuse prevention purposes (e.g. time, duration, IP address, device identifiers such as MAC address, data volume). The content of communications is not recorded. The Provider may use automated security / content filters.
  5. Details regarding purpose, legal basis, storage period, recipients, and data subject rights are set out in the Provider’s privacy notice.

§ 11 Keys / smart lock, loss – locking system

  1. Keys / transponders / access codes must be kept carefully and may not be passed on to unauthorized third parties.
  2. In the event of loss, the guest shall bear the costs of restoration / recoding; where necessary, also the costs of replacing a lock / cylinder up to and including replacement / adaptation of an entire locking system (e.g. house / facility access), including labor time, travel time, and materials, insofar as the guest is responsible.

§ 12 Internet / Wi-Fi – indemnification

Use of any provided internet access is at the guest’s own risk. The guest may not use it for unlawful purposes (in particular illegal file sharing / copyright-infringing downloads). The guest shall indemnify the Provider against third-party claims arising from unlawful use and reimburse the Provider for any resulting costs.

§ 13 Brought-in property of the guest

The Provider assumes no liability for property brought in by the guest, insofar as legally permissible; such property is expressly not deemed to be brought-in property within the meaning of §§ 701 et seq. German Civil Code (BGB). This also applies to valuables stored or left behind in the accommodation. Mandatory statutory liability remains unaffected.

§ 14 Withdrawal / cancellation, no-show

The cancellation conditions stated in the booking confirmation / rate shall apply. Insofar as no deviating provision has been agreed, the statutory provisions shall apply. The guest shall at all times remain entitled to prove that the Provider has suffered no damage or substantially lower damage.

§ 15 Booking errors / overbooking (e.g. double occupancy)

  1. If, by exception, the booked accommodation cannot be provided, payments already made shall be refunded without undue delay.
  2. Alternative accommodation, if provided at all, shall only be offered as a gesture of goodwill; the guest shall not incur any additional charges as a result.
  3. Further claims are excluded insofar as legally permissible; mandatory liability (in particular intent / gross negligence as well as life / body / health) remains unaffected.

§ 16 Liability of the Provider

  1. The Provider shall be liable in accordance with the statutory provisions. In cases of slight negligence, liability shall – insofar as permissible – be limited to the breach of essential contractual obligations and to the typical foreseeable damage.
  2. Mandatory statutory liability remains unaffected.

§ 17 Place of jurisdiction / governing law

  1. German law shall apply.
  2. The place of jurisdiction shall, insofar as legally permissible, be the Local Court of Überlingen